Frequently Asked Questions

Absolutely! UV ProCare is safe for everyone. UV disinfection is one of the safest and effective ways to kill viruses, bacteria and harmful pathogens eliminating the need for chemicals agents that may be harmful to some people. Items such as toys, milk bottles, breast pumps, pacifiers, stationaries, teether, accessories, etc. are all perfect for UV disinfection.

To learn more above UV Sterilization, click here.

Just about anything! Below is a list of everyday items that can be used to sterilize in our machines.

Personal & Home: Masks, mobile phones, wallets, ear phones/airpods/earbuds, accessories (earrings, necklaces, bracelets, rings, etc.) , keys/keycards, watches, spectacles, stationaries, credit cards, kitchenware, utensils, etc.

Office: Office equipment/supplies, computer mouse, pantry ware (re-usable utensils, cups), etc.

Children: Toys, milk bottles, breast pumps, pacifiers, stationaries, teether, accessories, etc.

Typically, the Philips UV-C lamp lasts for slightly over a year. Please contact us directly if you require a change of UV-C lamp and we will assist.

No. The stainless steal interior is highly reflective for a more effective disinfection - whichever way the objects are facing. We have included a stainless steel tray and basket to hold your smallest personal objects during the disinfection process.Note: Do not overfill the UV ProCare as doing so will result in certain objects or surfaces to be blocked from exposure to the UV-C light, thus rendering it ineffective. Also, do not stack objects or block surfaces from UV-C exposure.

The UV ProCare operates on 4 modes:1. Auto Mode - Dry and sterilize2. Dry Only Mode3. Sterilization Only mode4 Storage – Regular sterilizing & drying (2 mins each every 2 hours for 24 hours)In auto mode, the drying process takes about 40 minutes and the sterilizing process takes about 12 mins. With the exception of storage mode, the time settings for the other3 modes can be adjusted.

Of course it does! But if you still have trouble operating our machines, please contact us directly and we will definitely help you along the way.

UV ProCare comes in either white or navy blue colour.

Warranty Period is 1 year from the purchased date. You may register for your warranty here.

You may find your product information at the back of your Steinman machines. See example here.

Yes! Shipping to Singapore is always free.

Shipping times will typically take 2-3 days.

Please allow 1-2 days for your order to be ship out, average shipping times are 2-3 days. Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't receive a tracking number after 3 business days please email us at sales@steinmanstore.com.

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@steinmanstore.com immediately. If the given address is wrong we can change the address to the correct one within 24 hours. No refunds will be given after the 24 hours of incorrect submission.

We currently only ship our machines to Singapore & Malaysia but if you need this to be shipped internationally, please contact us directly before making an order. Do also indicate the address that you wish to ship to so we can advise more accurately.*Note: There may be a small shipping fee required for international shipping.

We offer a 100% money back guarantee, if the product is defective or damaged. We will give you 7 days to send it back to us for a full refund. Please contact us for further instructions on how to return the machine. Do also include the name and order number during your return enquiry.

Yes, you are able to cancel your order with no penalty! However, you must cancel your order before it ships. If the item is already shipped, please contact us only once you have received your machine.

You should receive an email with your $30 discount code. Please also check your spam or junk folder if you do not see it in your mail box. Otherwise, kindly reach out to us and we will assist.

Yes we do! Kindly contact us directly before making an online order for a special group buy discount code. Do let us know the name of the group, expected quantity and if you will be purchasing individually or together in 1 order. Discounts for group buys can go up to $100 off!

Yes we do! Kindly contact us directly with the number of units you are looking to procure for your office and we will be sure to provide a fair quote.

Yes we do collaborations and distributions locally and other countries as well. To find out more, do contact us at sales@steinmanstore.com for more information.

Absolutely! Please send us your questions via email: sales@steinmanstore.com, WhatsApp (Business): +65 8295 2186 or contact us here and we will be more than happy to assist you in any way we can.